Contact Us
Whether you have a question about one of our casino reviews, want to flag something we may have missed, or simply need to point us in the right direction — this is where to start. The team behind Australian Casinos is reachable, and we take every message seriously.
How to Reach Us
You can get in touch with us by emailing [email protected]. We aim to respond to all enquiries within two business days. If your message is time-sensitive — for example, if you believe a bonus term or casino detail on the site is outdated — please say so in your subject line and we will prioritise it accordingly.
What You Can Contact Us About
We welcome messages from readers, industry professionals and anyone who has found our content useful or spotted room for improvement. Common reasons people get in touch include:
- Factual corrections — If a bonus figure, wagering requirement or casino detail on our site no longer reflects current conditions, let us know. We review and update content regularly, but things change quickly in this industry.
- Review requests — If there is a casino available to Australian players that you think we should be covering, we are open to hearing about it. All suggested operators go through our standard research and verification process before anything is published.
- Editorial questions — Curious about how we score casinos, how we assess bonuses in AUD, or why a particular site ranks where it does? We are happy to walk you through our methodology.
- Partnership enquiries — If you represent a casino operator or a related business and want to discuss how Australian Casinos works with commercial partners, reach out via email. Note that commercial relationships never influence editorial ratings or rankings.
- General feedback — Something on the site that confused you, a section that could be clearer, or a feature you would find useful? We read all of it.
What We Are Not Able to Help With
We are an independent review and comparison site — not a casino operator, not a payments processor and not a gambling support service. There are a few things we cannot assist with directly:
- Account issues at a casino — Disputes about withdrawals, account closures or bonus disputes need to go directly to the casino's own support team. We are not able to intervene on your behalf.
- Gambling support — If you or someone you know is experiencing difficulties with gambling, please visit our Responsible Gambling page, which has links to Australian support services including Gambling Help Online.
- Legal advice — We can explain how licensing jurisdictions generally work for offshore casinos available to Australians, but we cannot provide legal guidance specific to your situation.
A Note on Response Times
The Australian Casinos team operates during Australian business hours. International readers should allow a little extra time for a reply. We do not operate a live chat or phone line — email is the most reliable way to reach us and ensures your query is handled properly rather than lost in a queue.
About This Site
Australian Casinos is an independent comparison platform built for Australian adults researching online casinos. We research and verify operators so you can make informed decisions. Our editorial ratings are based on factors including licensing, game range, bonus terms, payment options and mobile experience — not on what a casino pays us. For more on who we are and how we work, see our About Us page.
Our reviews cover offshore casinos that accept Australian players. These sites operate under international licences and are not regulated by an Australian authority. Players should review the Terms and Conditions of both this site and any casino they choose to join before proceeding.
We appreciate you taking the time to read what we publish, and even more so when you take the time to help us improve it. Send your message to [email protected] and we will be in touch.